Understanding suicidal ideations and the reasons behind these.
Know the definition of gambling-related harm and the different forms that it takes.
Suggestions for internal procedures and policies to assist staff and the gambler at risk.
How to be empathetic and communicate with those who are feeling suicidal due to gambling-related harm.
How to direct individuals towards help.
Recognizing your own prejudice and level of understanding in order for personal growth around this topic.
Who should attend?
Customer-facing employees such as customer service representatives, safer gambling analysts and loyalty account managers
Curriculum :
1. Curriculum
2. Resources / Examples
3. Short Quiz
100.00/Per Trainee